We believe that strong employee engagement begins at the recruitment stage. As the talent marketplace has grown increasingly competitive, we have updated our recruitment process to enhance the candidate experience while improving outcomes for the Company.
New Recruitment Support for Retail Stores
Retail employee recruitment and retention has been a challenge for every industry since the pandemic. To address these issues in our operations, for the first time, our recruitment team began to directly support hiring for retail store positions in 2022, with strong results that benefit our customer experience:
  • ~20% of all retail management jobs were filled by the new team
  • 12% decrease in the number of critical openings—roles that have been difficult to fill or that have the potential to impact normal operations
Supporting Our Veterans
We’re proud to ensure our products are available to servicemen and servicewomen worldwide, and we’re extending that passion to how we recruit for the team. While our military recruiting strategies are in their early stages, we are excited by our initial results and believe this area of focus can be a winning component in our overall diversity hiring strategies.
Through our partnerships with organizations like VetJobs.org and the American Public Military University, we more than doubled our military recruitment outcomes in 2022. In 2023, to build on this progress, we are expanding our Indeed relationships and exploring talent within the military spouse/partner community.
Partnering for Success
The partnerships and networks that we engaged in 2022 to support Carter’s diverse recruitment include:
  • Inroads
  • National Retail Federation College Programs
  • Professional Diversity Network
  • American Military University/American Public University, GA VECTR & VetJobs.org